Kenneth Strong Jr.
6072 Sherburn Road
Montgomery, AL 36116
Home: (334) 356-0199
Cell: (334) 324-0939
OBJECTIVE
To obtain a challenging career that will allow me to utilize
and build upon my
computer experience, customer/client service skills, and my management skills.
QUALIFICATIONS
Programming languages:
PASCAL, FORTRAN, VB, C / C++ 6.0, MODULAR I / II
Software Applications:
MS Visual Studio, MS Office 2000
Norton Utilities / System Works, Norton IS, Norton AV
Lotus 1-2-3 / Notes / Domino Tools [Sametime and Quick Place]
Corel Star Office, AB Word, Ability Office 2000
GREP, Excalibur (earthlink traceroute, nslookup, whois, ping, radius / rmod
utility), CIS (earthlink legacy account software), Midas (mindspring legacy
account software), PMD (pop numbers), Mail Edit, NOC status software
Attachmate Extra! Bundle for TCP / IP, ACE server / client, User Manager,
Password Courier [Courion], SoftID
VR (Video Retailer software)
Hardware:
Dell / IBM / HP / Compaq desktops and laptops
Macintosh Power Books / Power PC (G3 and G4) / IMac
Blackberry Palm, Palm Pilot and other PDA
HP / Compaq / Lexmark Printers
NCR Point of Sale
Symbol LS and Checkpoint Scanners
Operating Systems:
Win 3.1 / 95 / 98 SE / NT 3.5 / 4.0 (server & workstations) / 2000, XP
Mac OS 7.5.1 through OS X
UNIX (HP / SUN / SOLARIS (military variants))
BSD (OpenBSD 3.2 / NetBSD 1.6 / FreeBSD 4.7)
LINUX (Mandrake / REDHAT / SuSE (currently using) / Debian (still learning))
IBM Mainframe Gold
Novell Netware
Network Monitoring / Call Tracking
Utilities:
HP Openview, Remedy, Vantive, Clarify, and Web Clarify [I-Process]
Dialer and Connectivity Software:
Melita (AT& T dialer software (NAFS))
Bay Networks Extranet Access Client [EAC]
Hummingbird
Spry
PAL 95 / 4.0
ATT / IBM Global Dialer
UUNET [CompuServe]
FreePPP / ConfigPPP
Open Transport
Mindspring Pipeline 4.0
Earthlink 1.2 Total Access 5.06
Remote Access Utilities:
PC Anywhere 8.2 and 9.0, RAS, PC Remote
Knowledgeable in the building, configuration, and
maintanance of PC's
Knowledgeable in the installation and configuration of software
Knowledgeable in the configuration of WAN / LAN connections
Knowledgeable in HTML, XML, Java Script / JSP and ASP
Basic Knowledge of Java 2, CGI, Perl, PHP4, and SQL (MS / MySQL / PostgreSQL)
Knowledgeable in the use of current graphical and web development software
Knowledgeable in the installation and configuration of web, ftp, and mail servers
Knowledgeable in the installation and configuration of DNS server and Proxy
server
PROFESSIONAL
EXPERIENCE
5/03 – Present Assistant Property Manger / Leasing Consultant,
Aronov Realty Management Inc.
Responsibilities are to show and lease Apartment homes, take
and dispatch residents work order calls, make physical inspections of the
grounds and buildings for 3 Apartment Communities, to collect rent as
necessary, also to assist in the changing of
filters and bulbs as needed, and the compilation of data for various
required reports.
11/02 – 4/03 Windows 2000 Migration Team Lead,
Colonial Bank [HP/K Force Professional contact]
Responsibilities are contacting the sites point of contact
for location and to verify time and date of migration. I would also verify that
the site equipment and new hardware inventory match and verify that the old
server backup is current. Then I would assign technicians to place new machines
next to the old machines and record workstation information of the old
machines. During this, I would setup and configure the new server, install and
test network printers. Once the new server is confirmed to be on the Colonial
Bank Domain by Colonial IT, the setup and configuration of the back office and
teller platforms can begin. After completion of the site migration, the sites
point of contact and others [if available] verify whether they have access to
all previous file and applications they would normally have access to.
11/02 Firewall Installation Tech,
Boyscouts of
Installation and configuration of a network firewall and
switch.
7/02 LAN Conversion Technician,
Unisys [TCML contract]
Responsibilities were LAN (token ring to ethernet) migration
for the Social Security Administration.
4/02 - 6/02 Dial-Up Technical Support Representative,
Earthlink [TAC contract]
I resolved issues concerning dialup connectivity, account
maintenance [email, access numbers, password resets, personal web and start
pages], and proper configuration of the customers machine. I assist Earthlink
users with the configuration of their machines browser and email client,
creation of DUN (windows) / TCP/IP [Mac TCP] and Remote Access / Open Transport
(mac). I support dialup users on the Mac OS 7.51 - X and on all Windows Platforms
(3.1 Win XP). I also assist in the setup of wireless (PDA, and cell) devises to
access users email accounts.
4/01 - 7/01 Technical Helpdesk Analyst,
GE Power Systems [CRGnet Contract]
Supported GE users with initial set up of Mainframe Gold and
LAN/E-mail accounts, server rights/permissions, Dial-up and VPN accounts [sent
user info to the individual admin groups]. I helped users with installing and
configuring Win
95/98/NT/2000, MS Office products [95-2000 versions], SoftId and other GE Power
Systems coreload /non-coreload software. Reset Mainframe and NT/2000 passwords,
RMT Printers and cleared pin/synchronized token for users SoftId. I helped
users with connectivity issues to intranet and exchange servers through
Dial-up, and VPN.
10/00 - 11/01 Sales Associate,
JC Penney Co.
Responsibilities were to maintain the department's
appearance, customer satisfaction level, and merchandise level, while
maximizing the overall sales potential. I made replacement sales tickets,
marked down merchandise, placed customer catalog orders, verified department
closing cash, and assisted sales associates with customer issues and special
sales merchandise purchases.
12/99 - 11/00 Hardware and Software Support Senior
Technician,
Radiant Systems Inc.
Supported Computouch hardware and software at Petroleum /
Retail Client sites through RAS, PC Anywhere, PC Remote and satellite in the
operation of the sites retail POS [Point(s) Of Sale] and Back Office servers.
Connected to and resolved client issues on Windows NT 3.1 and 4.0, and Novell
servers and workstations. Assisted and trained new techs in resolving hardware
and software issues. I was assigned to the Crown / Kangaroo Client Support team
and as the senior technician for the second shift.
2/99 - 7/99 AT&T DBC Customer Service / Collections
Representative,
NAFS, a SITEL Company
Handled inbound / outbound calls on two to six months
delinquent customer accounts and brought the account into a current status.
Used NT and Novell Netware system for TSYS2 / BOH server, Attachmate Extra! and
CCTERM (Melita dialer) to access customer accounts. I assisted other users with
problems accessing the network or customer accounts.
2/98 - 2/99 Assistant Manager/Computer Technician,
Power Video, A Power Enterprise Co.
Assisted customers with sales and establishing an account.
Monitored the store security, inventory and set up advertising promotions.
Upgraded and troubleshot the Video Retailer systems hardware and software
problems. Helped in the selection of merchandise based on customer requests and
area demographics
3/98 - 7/98 Data Entry / Quality Control, Maximus
(Excel contract)
I was a Data Entry / Quality Control operator for the State Georgia Healthcare
System. Entered and checked claim applications for SSI / Medicare / Medicaid
recipients. Used EDS.net / GA online to upload and download applicants'
information into the system for processing.
5/88 - 10/00 Medical Logistics Specialist/TAMMIS Systems
Operator,
75Th
Order, issue, maintain and destroy Government equipment.
Maintain quality control and security of non-classified/classified material. I
assisted TAMMIS
Systems Administrator in troubleshooting, upgrading, configuring and
maintaining software / hardware. I trained new users on system setup,
maintenance and security (access level and passwords).
EDUCATION
9/88 - 10/00 76J20 Medical Logistics Specialist,
C Company,
6/90 Primary Leadership Development Course,
Region 3 Training Camp,
5/91 – 10/00 TAMMIS Systems Operator / Administrator
Courses
Regional Training Site,
8/91 Computer Science / Electrical Engineering,
8/97 Computer Science,